The average dental practice misses about 1 in 3 calls, and most of those callers never ring back. Enter four numbers to see your score, your number, and what to do about it.
Your practice
Rough numbers are fine. Adjust and watch your report update.
35%
Calls that ring out, hit a busy signal, or go to voicemail.
5%30%60%
Their total spending in the first 12 months — checkup, cleaning, x-rays, and any treatment. Most practices use $800–$1,200.
$
Result — estimated first-year revenue lost to missed calls
▲ Above healthy range
$589,226
That is roughly $49,102 walking out the door every month.
Calls answeredCalls missed
Your phone health score
F
Critical
You miss 35% of calls. Top practices stay under 5%.
Reference range
Top 5%Average 35%Struggling 50%+
Where the loss comes from
Calls per month974
Calls missed per month341
Missed calls from new patients102
New patients lost per month61
The real stakes
The number above counts first-year value only. A new dental patient is typically worth $2,400 or more across their relationship with you, so the lifetime cost of those lost calls runs well beyond what you see here.
Your recovery plan
Next 7 days — quick wins~15 patients · ~$12,276/mo
1Auto text-back to missed calls within 60 seconds~9 patients/mo · ~$7,365/mo
25-minute callback rule during open hours~4 patients/mo · ~$2,946/mo
3Add coverage for your two peak windows (mid-morning and lunch)~2 patients/mo · ~$1,964/mo
Next 30 days — systems~37 patients · ~$29,461/mo
4Answer after hours and on weekends~12 patients/mo · ~$9,820/mo
5Text an online self-booking link to anyone you miss~6 patients/mo · ~$4,910/mo
6Track your answer rate weekly~3 patients/mo · ~$2,455/mo
7Set up a patient reminder and recall systemMissed calls are only one leak. The other is the patients you already have: no-shows, and people overdue for a cleaning who never rebooked. Automated text and email reminders before appointments cut no-shows, and a recall nudge to anyone 6+ months out brings lapsed patients back. For most practices this is worth more than the phone leak, and you already have their contact info.
Steps 1, 4, and 5 are what Kohi does automatically, around 45% of your recoverable revenue. Recover even half of your total leak and you add
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How this is estimatedFigures combine your inputs with published dental benchmarks: roughly 30% of missed calls are new patient inquiries, and about 60% of answered new patient calls book. Your score compares your miss rate to industry norms.